Terms of Service

The conditions that apply when you engage our services.

Last updated: 22 September 2026

Please read these Terms of Service carefully before using our website or engaging ATMOREX Technologies (“we”, “our”, or “us”) for any technology services. By contacting us, submitting an enquiry, or proceeding with a statement of work, you agree to be bound by these terms.

1. Services

We provide enterprise technology services including Managed IT & Infrastructure, Cloud & Modern Workplace solutions, Cybersecurity, AI & Data, and Business Applications & Digital (“Services”) to organisations across India, the GCC, and Europe.

The specific scope, deliverables, timeline, and cost of each engagement are defined in a Statement of Work (“SOW”) or formal proposal agreed in writing before work commences. Any changes to agreed scope must be authorised by both parties in writing via a change request.

2. Proposals & Engagements

All proposals and quotations are valid for 30 days from the date of issue unless otherwise stated. A proposal does not constitute a binding contract until a SOW is executed by both parties. We reserve the right to revise a proposal if requirements differ materially from those described at the time of the initial assessment.

3. Client Responsibilities

To enable successful delivery, the client agrees to:

  • Provide timely access to relevant systems, environments, and personnel as required.
  • Designate a named point of contact with authority to approve deliverables and decisions.
  • Disclose known constraints, compliance requirements, or legacy dependencies that may affect delivery.
  • Review and provide feedback on deliverables within agreed review windows.

Delays caused by lack of access, slow approvals, or undisclosed dependencies are not the responsibility of ATMOREX Technologies and may affect delivery timelines and cost.

4. Payment

Payment terms are specified in the individual SOW or invoice. Unless otherwise agreed:

  • A deposit or advance may be required before project commencement.
  • Milestone payments are due as defined in the SOW.
  • Managed services are invoiced monthly in advance.
  • Overdue invoices may attract interest at 1.5% per month from the due date.

5. Confidentiality

Both parties agree to keep confidential any proprietary, technical, or business information shared during the engagement that is designated as confidential or that a reasonable person would consider confidential. This obligation survives termination of the engagement for a period of three (3) years.

6. Intellectual Property

Unless otherwise agreed in a SOW, deliverables created specifically for the client transfer to the client upon full payment. Pre-existing tools, frameworks, methodologies, and software used by ATMOREX Technologies remain our property. We grant the client a non-exclusive licence to use such pre-existing materials as embedded in the deliverables.

7. Limitation of Liability

Our liability for any claim arising from the Services shall not exceed the total fees paid by the client under the relevant SOW in the twelve (12) months preceding the claim.

We are not liable for indirect, incidental, or consequential losses including loss of income, business, data, or reputation arising from our Services or any delay in providing them, even if advised of the possibility of such losses.

8. Termination

Either party may terminate an ongoing engagement with 30 days’ written notice. Upon termination, the client is responsible for fees accrued to the termination date. Work in progress will be delivered in its current state upon receipt of outstanding payment.

9. Service Levels

Where managed services are provided, specific service level agreements (“SLAs”) including response times, uptime targets, and escalation procedures are defined in the relevant SOW or managed services agreement. SLA credits, where applicable, are limited to service fee credits and do not constitute cash payments.

10. Website Use

The content on our website is provided for general information purposes only and is subject to change without notice. We make no warranties about the completeness, accuracy, or suitability of the content for any particular purpose.

11. Website Intellectual Property

All content on this website — including text, graphics, logos, and images — is the property of ATMOREX Technologies or its content suppliers and is protected under applicable copyright law. You may not reproduce or distribute any content without our prior written consent.

12. Governing Law

These Terms are governed by the laws of the Republic of India. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

13. Changes to These Terms

We may update these Terms of Service at any time. The updated version will be posted on this page with a revised date. Continued use of our website or Services after a change constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please get in touch:

ATMOREX Technologies
India, GCC, Europe,
+91 94040 40872
[email protected]